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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Benchmark Scientific products

The group "New Technologies" offers for review the products of the plant Benchmark Scientific: centrifuges, vortex mixers, homogenizers, 2d and 3d rockers, rotars, orbital shakers, shaking incubators, incubators, temperature-controlled baths, thermal cyclers, sterilizers, heating plates and agitators, cooling blocks, glass bottles and flasks, tablets.
  • Centrifuges Benchmark Scientific
    Centrifuges
    MYFUGE C1008, etc.
  • Vortex Mixers Benchmark Scientific
    Vortex Mixers
    BenchMixer XLQ, etc.
  • Homogenizers Benchmark Scientific
    Homogenizers
    BeadBug 3, etc.
  • 2D and 3D rockers Benchmark Scientific
    2D and 3D rockers
    B3D1008 and others.
  • Rotors Benchmark Scientific
    Rotors
    R3005, R3010, etc.
  • Orbital Shakers Benchmark Scientific
    Orbital Shakers
    BT4000, etc.
  • Shaking incubators Benchmark Scientific
    Shaking incubators
    Incu-Mixer MP, H6000, etc.
  • Incubators Benchmark Scientific
    Incubators
    H2265-HC, etc.
  • Baths with temperature control Benchmark Scientific
    Baths with temperature control
    MYBLOCK MINI, etc.
  • Thermal cyclists Benchmark Scientific
    Thermal cyclists
    T5005-3205, etc.
  • Sterilizers Benchmark Scientific
    Sterilizers
    UV CLAVE, B1450, etc.
  • Heating plates and agitators Benchmark Scientific
    Heating plates and agitators
    MiniMag, S1005, etc.
  • Cooling units Benchmark Scientific
    Cooling units
    DryChill et al.
  • Glass bottles and flasks Benchmark Scientific
    Glass bottles and flasks
    Hybex B3000, etc.
  • Pills Benchmark Scientific
    Pills
    Agarose Le, A1700, etc.

NEW TECHNOLOGIES GROUP

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